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National Association of Call Centers

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C2C Consulting, LLC is proud to include the National Association of Call Centers as one of its premier clients.  Since its inception in 2005, NACC has become one of the "Go To" sources for up to date information about the call center industry. Their growth is a testimony to the professionals in the call center industry who have sought quality and unbiased data for years and were waiting for an organization like ours to emerge and fill this large vacuum. From its austere beginnings collecting data in universities, to the emergence of the Call Center Research Laboratory at The University of Southern Mississippi in 2004, to the final creation of the National Association of Call Centers as a not-for-profit membership organization, NACC emerged as one of the leading membership organization and quality data repositories for the call center industry.

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